Guidelines

Rules for buyers and sellers on chandaMart

chandaMart keeps shopping in Chandrapur safe for everyone. Please read these rules before you review, post product feedback or sell.

Important: Buyers and sellers must not contact each other or exchange personal information. For a delivery order, the seller receives only the delivery address needed to fulfil it; the buyer name and phone number are not shared.

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1. No personal information

Do not share or ask for any of these, in comments, replies, reviews or product details:

Phone or WhatsApp numbers (even written in words, with spaces or symbols)
Email addresses, links and website names
Instagram, Telegram, Facebook or any other social handle
Shop name, owner name, shop address or location
Payment IDs, bank or UPI details

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2. Tricks do not work

Filters are designed to catch common disguises such as sh@p or s4op, spacing/symbol tricks and many written-out numbers. No automated filter catches every possible variation. Blocked attempts show a warning and may create an in-app notification; repeated attempts can lead to a ban.

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3. No direct contact

There is no chat, call, public shop profile, seller reply, custom order note, or phone number exchange. Sellers can see only the delivery address needed to fulfil an order; buyer names and phone numbers are not included.

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4. Use the Inquiry button

Under every product there is an Inquiry button. Tap a preset question to see available sizes (up to 9XL), colours, material, delivery, return/exchange policy, payment information and shop timings. Use these answers instead of contacting anyone.

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5. Rules for sellers

Write your Return, Exchange, Delivery and Payment policy once in Shop Setup.
Fill the Inquiry details for every product: sizes, colours, details and delivery.
If you cannot deliver a product, untick delivery. It will show as “Explore” only.
When a size sells out, edit the product and untick that size.
Do not put phone numbers, personal/shop names, addresses, links or social handles in product, policy or feedback text.

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6. Be respectful

No abuse, spam, fake reviews or false reports. Reports made only to harass someone can lead to action against your own account.

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7. What happens if rules are broken

A violating post is blocked and the form shows a warning; an in-app notification may also be created. If a listing or account is reported, chandaMart may review relevant product feedback, listings and order records. Accounts that keep breaking the rules can be suspended or banned.